Refund policy
Returns & Refunds
We want you to love your NeateNest purchase. If something isn't right, you have 30 days from the date of delivery to request a return.
To qualify, items must be unused, in their original condition, and in the original packaging with all parts and hardware.
How to start a return: Email support@neatenest.com with your order number and the reason for return. We'll reply with instructions — please don't ship anything back before you hear from us.
Who pays for return shipping:
- If your item arrives damaged, defective, or we sent the wrong product, NeateNest covers the return shipping and sends a replacement or full refund — your choice.
- For change-of-mind returns, the customer is responsible for return shipping. Because furniture is bulky, we recommend a tracked, insured service.
Damaged or defective on arrival: Email us photos within 7 days of delivery and we'll make it right at no cost to you.
Refunds: Once we receive and inspect your return, we'll email to confirm. Approved refunds are issued to your original payment method within 5–10 business days of receipt. Your bank may take additional time to post it.
There is no restocking fee.
Questions? Email support@neatenest.com and our team will help. — NeateNest Support