Returns & Refunds

Changed your mind, or something not right? Start your return here. Fill in the form below and our team will review your request and email you the next steps — usually within 1–2 business days. No need to email us separately; this form reaches us directly.

Our returns policy at a glance

30-day window — request a return within 30 days of delivery.
Return shipping: we cover it for damaged, defective, or wrong items. For change-of-mind returns, return shipping is paid by you.
No restocking fees.
Refunds are issued to your original payment method within 5–10 business days of us receiving the item.
Items should be unused and in their original packaging where possible.

Request a return

Full name *

Email address *

Order number *

Quantity to return

Item(s) you want to return *

Reason for return *

Item condition

Additional details

By submitting, your request is sent directly to the NeateNest Support team. Please do not ship anything back until we’ve confirmed your return and sent instructions.