Contact information

Contact Us

Got a question, need a hand, or want an update on your order? We're happy to help.

The quickest way to reach a real person is by email:

Email: support@neatenest.com

We aim to reply within 1 business day (Monday to Friday). If you're emailing about an order, please include your order number so we can find it straight away.

Returns, damage, or faults

If something's arrived damaged or isn't right, email us at support@neatenest.com with your order number and a few photos, and we'll sort it. See our Returns & Refunds policy for the full details.