Terms of service

Terms of Service

Welcome to NeateNest. By using www.neatenest.com or placing an order, you agree to these terms.

Products and pricing. Prices are shown in US dollars and exclude sales tax, which is calculated at checkout where applicable. We work to keep product details and prices accurate; if an error occurs, we may correct it and, where a price was clearly wrong, cancel and refund the affected order.

Orders. We may refuse or cancel any order — for example, if an item is out of stock or an error is found. If we cancel after you've paid, we'll refund you in full.

Shipping, returns, and refunds are governed by our Shipping Policy and Returns & Refund Policy, which form part of these terms.

Intellectual property. The site's content, branding, and the NeateNest name are our property or used with permission. Please don't copy or reuse them without consent.

Disclaimers and limitation of liability. The store and products are provided "as is" to the fullest extent permitted by law. To the extent permitted by law, NeateNest is not liable for indirect or consequential damages arising from your use of the site or products. Nothing in these terms limits any rights you have under applicable consumer protection law that cannot legally be waived, and some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Governing law. These terms are governed by the laws of England and Wales, without limiting mandatory consumer protections that apply where you live.

Changes. We may update these terms from time to time.

Contact. NeateNest, United Kingdom, support@neatenest.com.